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Customer Service Representative -Exceptional Living Centers in Lexington, KY at Exceptional Living Centers

Date Posted: 12/4/2018

Job Snapshot

Job Description

SUMMARY:      The Customer Service Representative III is responsible for posting cash, customer service calls to families, handle complaints, provide solutions and alternatives in a timely manner and provide followup and resolution as needed per the direction of the Central Business Office Superviser.



ESSENTIAL DUTIES AND RESPONSIBILITIES: An individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties as assigned.


  1. The Customer Service Representative III is responsbile for maintaining financial accounts by posting payments, preparing reports by collecting and analyzing customer information, manage incoming calls, identify and assessing customer's needs to achieve a saisfactory outcome.


  1. Process medical records requests and assisting accounts receivable specialist with needed tasks.


  1. Assists with administrative functions and maintains proper documentation as directed. Provide accurate, valid and complete information by using the right methods/tools, provides education to facilities as necessary,


  1. As directed, assists with updating and implementing policies and procedures to reflect the philosophy of the facility, professional standards, and legal requirements.


  1. Maintains and updates current skills and knowledge through continuing education and in-service programs.


  1. Carries out responsibilities in compliance with federal, state, local laws and regulations, and with company philosophy, policies and procedures.


  1. Must speak, understand and read the English language to the extent necessary to safely and properly care for residents. Must be able to build sustainable relationships of trust through open and interactive communication.


  1. Excellent interpersonal skills with positive attitude and a high level of energy and enthusiasm. Be able to go the extra mile to engage customers. Ability to organize, document, and implement detailed programs. Good verbal and written communication skills. Be able to contribute to the team effort by accomplishing related results as needed.


  1. This position requires standing, sitting, stooping, pushing, pulling, lifting up to 50 pounds or more, bending, climbing, twisting upper body, walking, running, carrying, listening, talking, use of telephone, and exposure to medical equipment and persons with risk of illness.


  1. Other duties as assigned.







Job Requirements



High school diploma or general education degree (GED) preferred. Meets state and federal requirements. Skilled nursing facility experience is preferred but not required.




Driver’s license per position requirements.





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